Frequently Asked Questions

How and when do I order my machine supplies?

A customer can order online or by phone using their equipment ID#. A spare set of supplies are provided at the time of install. When the spare supply item is used, it is time to re-order.

How do I keep up with my account?

You can easily view the activity on your account by signing up for a login through our web site. Here you can submit meter readings, pay your bill, view your invoice history or schedule a service call.

How do I get a meter reading?

To obtain your meter readings press the Counter Check button on the control panel of your copier. Depending on the version of your machine there may be two Totals showing.
For a Black/White machine, if Total 1 and Total 2 are displayed, we need Total 2. If only Total 1 is displayed, we need Total 1.
For a Color machine, the readings we need are Total (Black 2), Total (Full Color + Single Color 2), and Total 2.

How do I replace the toner and/or waste toner bottle?

You can either follow the description/picture directions on the box of the replacement item or refer to the screen display on the machine for easy to follow instructions.

How do I get rid of black lines on copies?

Clean the thin vertical strip of glass (slit glass) located to the left of the main glass plate with window cleaner and non-abrasive cloth or paper towel.

CLIENTS TESTIMONIALS

Stacy Burnette

Healthcare Account & Purchasing Supervisor

Our copier contract recently came up for renewal. Kingsport Imaging represented one of the three different companies we requested a presentation and on-site demonstration of their products. After testing all three companies’ machines we started the bidding process. After extensive research on the three brands of copiers considered, the Canon solution and Kingsport Imaging was the best choice for our company. Kingsport Imaging Systems, Inc. made sure they had a very good understanding of our company’s needs for copier/fax and printing. They proposed combining our fax/copy/print into one multi-function device. Eliminating fax machines and several printers has been very cost effective. We had been with our previous copier company for the last 18 years.

J. Richard Carroll

Principal

Kingsport Imaging Systems has proven to be an asset to our school. Their service team works diligently to make sure our equipment stays up and running by assuring quick response times, quick diagnosis, and prompt solutions to our service needs. We are 100% satisfied with Kingsport Imaging Systems’ products and services.

Anthony K. Street

Architect

Kingsport Imaging systems, Inc. listened to our concerns and proposed two quality products. We were looking for a color device that would save in time and outside expense. We look forward to our in-house printing solution that will now produce quality color brochures and the opportunity for cost savings this offers to our firm. Kingsport Imaging Systems, Inc. has proven past and present to offer excellent products and service to expand our professional services.